FRONT OFFICE ADMINISTRATORS – SPANISH SPEAKERS JOB NUMBER 306141

RESPONSABILITATI

HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.

Responsibilities

- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners
- Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
- Assures check and balance function, business controls and audit compliance in order to secure HP' s financials
- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures
- Sometimes needs to take over lead functions for customer projects from an admin point of view
- Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
- Assures correct handling of support contracts within the HPS systems
- Acts as entry point for C&C, delivery issues, finance, CRS
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams

CERINTE

DESCRIEREA FIRMEI

HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.