02-08-2009 | EXPIRA LA 08-08-2009
Job expirat
You’ll work in a multicultural and multilingual business environment. Our environment is dynamic and characterized by high customer focus, speed, change, and constant evolution.
Job Description
HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
Your main tasks:
- Assure the check and balance function for all order-/ revenue- / and business relevant issues.
- Maintain an enhanced TCE through proactive communication and handling as well as a high level of data quality.
- Take full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners.
- Actively apply and use the near- offshore processes and work effectively with BPO/GBS. Translate customer requests.
- Assure interface between support sales, support business, delivery, GBS, Process development and the customer. Make sure that questions are answered.
- Assure check and balance function, business controls and audit compliance in order to secure HP' s financials.
- Assure the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.
- Sometimes need to take over lead functions for customer projects from an admin point of view.
- Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
- Assure correct handling of support contracts within the HPS systems.
- Present and escalate professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Initiate and attend interdisciplinary meetings.
Profile we’re looking for:
- University graduate;
- Preferable previous work experience;
- Computer literate - particularly Microsoft Package (Windows, Outlook, Excel, Word, Internet Explorer);
- Excellent communication skills and customer oriented thinking;
- Good knowledge in business administration;
- Strong team player;
- Fluent in English and Spanish (written and spoken).
HP will offer you training for this challenging position with further development opportunities in an international environment.
Please apply directly www.hp.com/go/jobs
Job number 299113
HP is expanding its international team in Bucharest and is looking for service and business oriented employees who are ready to take on responsibility and enjoy working independently.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they\'ll stimulate each other and work best together.
