Job expirat
General:
The FO Service Desk engineer, being in 1st line support is in direct contact with world wide Ericsson customers’ representatives. After building the knowledge on service desk activities, the responsibilities will be expanded to fault handling of provisioning Trouble Tickets. Depending on the fault importance it can be escalated to 2nd line support (Back Office). This position can be a starting point to grow in Ericsson’s organization – move in BO department (2nd line support) or Application Development.
Responsabilities:
- installs standard hardware/software/products
- upgrades customer networks/products
- produces documentation
- solves defined problems
- log and solve standard problems at a control centre
- interacts with other colleagues, customer technical staff and other groups within Service Delivery organization
- issuing and solving trouble tickets
- working with the application for trouble tickets management.
Technical
- 1-2 years experience as a service desk in IT or Telecom environment
- Broad knowledge within telecom and datacom
Education
- Students or graduates with technical universities
Others
- Good English (spoken and written)
- Working in shifts of 8 or 12 hours
- An on-job training will be done abroad, 2-3 months, in a European country
- Organised mind, process oriented, strong in administration and a team player.
Nice to have requirements
- Working experience with telecom companies;
- Understanding 2G-3G.
Intelligent Solutions Services SRL (IntelSol) is a Romanian company focused exclusively on providing IT & Telecom recruitment services and staffing for multinationals and niche companies.
We are recruiting specialists for our client – ERICSSON – the largest mobile networks equipment supplier world wide.
For a more efficient CVs selection process, please, send CVs in Word format at cv@jobsinbucharest.ro indicating the desired position in Subject. Applications here - at BJ - are fine too.