Job expirat
General:
- The 2nd Line Support contains the overall Maintenance Support Administration, the performance of urgent on-site field engineering support across the border lines of Romania;
- It works as the second escalation level for incident and problem solving if the User-Help-Desk cannot close a reported problem request, the supervision of Third Line Supplier and Developer Support and the clarification on warranty subjects concerning system and equipments.
Responsabilities:
- The Second Line Support Field Engineer is responsible to support the customer and end-user and takes cares about any incoming and escalated service requests from the User-Help-Desk. If remote access to the system is given and allowed, the Field Engineer will remotely analyse the incident and /or problem and to decide on the next steps to restore any failed function. Depending from his analysis he will manage the involvement of an on-site available service organisation, to order warranty services from Suppliers or in case of emergency to go on-site by them.
- The Field Engineers are working closely together in one combined office with the User-Help-Desk Team to support the 24 hours / 7 day support for the customer. Working hours over night, on weekends and holidays, as well as Standby Service from home, will be managed and agreed on monthly basis.
Requirements:
Technical
- 2-3 years experience as Ericsson MD110 PBX Administrator
- Good knowledge of Ericsson MD110 PBX management tools (D.N.A. Event Manager, Ericsson Service Assistant Manager)
- 2-3 years experience as Field/Service Engineers
- Knowledge of IT devices CISCO products
- Having an excellent technical to understand hardware, software, overall system functions and customer operations
Education
- University degree in Telecommunications or IT Engineering
Others
- Fluent in English
- Familiar with Quality Management
Nice to have requirements:
- UHD tool: OpenView Service Desk (HP Remedy): administration and customization
- Knowledge of French or/and German language
- Previous experience in large telecom network deployments
- the opportunity to work for a leading IT company in defence & communications
- excellent benefits package
- keeping yourself updated with latest IT & Telecom technologies
- attending different training programs and obtaining valuable diplomas.
Intelligent Solutions Services este o firma de recrutare exclusiv in domeniul IT si Telecomunicatii