Job expirat
• Ensures support and maintenance for the internal ERP (Peoplesoft - ORACLE) for US customers
• Analyzes and understands the customer's needs and the encountered problems/ bugs and provides functional and technical support
• Provides functional analysis on the assigned tickets and handles the communication towards the users
• Sets up the system so that it may be best applied by the users
• Collaborates closely with the technical analysts in order to identify the best solution for the bugs/developments
• Creates working procedures and functional documentation
• Stays updated with the support practices and procedures and suggest improvements
• Performs system testing related to support activity
• Creates quick references and maintains the configuration documents as well as the user manuals
• Explains to the users the system's processes and the impact of their actions within an integrated system, providing them with a global vision of the system;
• Provides trainings for the key and final users;
• Creates SQLs and requests updates in production
• Updates Control Data for the IT owned system setup
• Monitors the business processes and guarantees the data accuracy
Mandatory:
• University graduate
• Work experience of at least one year within the IT/ Accounting/ Customer Support department
• PC skills: Windows, Office (Outlook, Word, Excel, PowerPoint) – average level;
• Good written and oral knowledge of English, French is a plus
• Availability to work on shifted hours occasionally
Represent a strong advantage:
• Knowledge of Finance and Accounting/Supply Chain Management;
• SQL/ Oracle databases knowledge;
• Previous experience in IT, specifically in ERP-based support.
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
