Job expirat
Main responsibilities:
- On phone technical support
- Answer and record all the requests regarding the functionality of Internet, Data and Voice services
- Network equipments troubleshooting in order to investigate and solve customers problems
- Maintain a permanent connection with our customers
Skills, Experience, Qualification required:
Student or Degree in engineering - with main focus in telecommunications and computer science
Experience in computer and network troubleshooting could be a plus
Technical knowledge: TCP/IP, IP troubleshooting, xDSL, MS Outlook and/or other email clients, operating systems (Windows (all versions); Linux (could be a plus)), monitoring and troubleshooting network equipments; Networking certifications could be a plus
Previous experience within a Customer Care or Helpdesk environment could be a plus
Willing and able to learn quickly new skills and technologies
Technical person with excellent communication and customer service skills
Good Problem-solving skills, positive and results oriented attitude
Fluently in English
Able to work in shifts
Personal Attributes:
Excellent verbal and written communication skills
Ability to communicate and work directly with customers
Team player with high sense of responsibility
Optimistic person and solution oriented
Accuracy and analytical skills
Stress resistant
Proactive, Initiative
In cazul in care sunteti interesat de aceasta pozitie trimiteti CV-ul dvs. si o scrisoare de intentie la email: cv@gtstelecom.ro
GTS Telecom este parte a grupului GTS Central Europe, cel mai important operator alternativ la nivel regional de servicii de comunica¿ii de date, telefonie ¿i hosting pentru pia¿a business, cu opera¿iuni în Cehia, Polonia, România, Slovacia ¿i Ungaria. Prin parteneriate locale grupul furnizeaz¿ servicii de telecomunica¿ii în Bulgaria, Croa¿ia, Letonia, Serbia, Slovenia ¿i Ucraina. La edi¿ia a 5-a a Congresului European de Telecomunica¿ii desf¿¿urat în Amsterdam în noiembrie 2005, GTS Central Europe a primit distinc¿ia ¿Best Central and Eastern European Wholesale Provider¿.
Pozi¿ionat¿ ca Business Accelerator (TM) ¿i certificat¿ ISO 9001, compania furnizeaz¿ cele mai stabile servicii de comunica¿ii din România pe care le gestioneaz¿ pân¿ la interfa¿a de conectare a clien¿ilor (end-to-end). Nivelul de stabilitate mediu cumulat la nivelul primelor 9 luni ale 2006 pentru solu¿iile instalate clien¿ilor a fost de 99,85%, dup¿ ce în 2005 a fost 99,87% iar în 2004 99,8%. Gama de servicii GTS Telecom cuprinde solu¿ii de transport, comunica¿ii de date TCP /IP, X.25 ¿i Frame Relay, servicii Internet, hosting ¿i solu¿ii de telefonie.