Job expirat
• Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling;
• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
• Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases;
• Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects;
• Prepare, analyze and interpret complex reports/information and formulate conclusions;
• Act as OTC/Dispute technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
• Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution;
• Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements; required to direct work within clear budgetary guidelines
• Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
• Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations;
• Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives;
• Prepare, coordinate and conduct performance appraisalsand counsel employees on career and performance/disciplinary issues.
• 3-5 years relevant experience;
• Management experience required, leading teams of approx 10-15 people;
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus
• Competent Microsoft Office user: Excel, Word and Power Point;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player;
• Languages:
• Written and spoken ability to communicate in Italian for client interaction (C1 Proficiency required - CEFR standards)
• Written and spoken ability to communicate in English for Accenture interaction.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
