Job expirat
• Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;
• Acting as an escalation point for all accounts receivable related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;
• Communicating with the client to ensure that the accounts receivable department complies with the latest changes in the procedures;
• Developing good client relationships;
• Developing a motivated and energetic team;
• Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client Service Manager.
• 5-7 years relevant experience;
• Management experience required; working through Team Leads; having a span of control of approx 30-50 people;
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player;
• Languages:
• Written and spoken ability to communicate in Italian for client interaction (C1 Proficiency required - CEFR standards)
• Written and spoken ability to communicate in English for Accenture interaction.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
