Job expirat
As a Team Leader you will be in charge of:
ACCOUNT MANAGEMENT:
•Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports.
•Managing day to day operational interactions with the Client(s).
•Coordinating day-to-day activities in order to meet or exceed Service Level Agreements.
•Reporting on the overall performance of the Helpdesk and suggest possible areas of improvement.
TEAM MANAGEMENT:
•Define and manage the tasks, roles and responsibilities of the customer teams.
•Manage staff schedules, processes, and communication to ensure best-in-practice helpdesk standards
•Define and organize processes and use of tools.
•Cooperation with other teams and external suppliers.
•People Management.
Conectys is looking to take on board a new Team Leader for Customer Support Division.
Consequently, if you are...
•Able to assimilate information and learn quickly, self-study oriented,
•Easily adaptable to new circumstances, technologies and procedures,
•Pro-active, self starter and ambitious,
•Very accurate, focusing on quality,
•Well-organized and able to handle administrative tasks efficiently,
And, if you have …
•Excellent English & German skills;
•Practical experience (at least 12 moths) in a similar position or in managing a team of at least 5 people (preferable in a call center), with sufficient understanding of People Management, Tools, Processes and Methodologies;
• Experience in a complex operational environment - ex. Customer Service, HelpDesk;
•Good team-leading and good interpersonal skills;
•Good communication skills, as you will be required to cooperate with other team members, people from other teams, your clients and external suppliers;
•A solution-oriented and client-focused attitude;
•Good analytical and problem solving skills;
•Technical mindset;
•Willingness to travel (10%).
Then …
We are looking forward to meet you as you might be our new colleague!
We offer…
•A challenging and rewarding work environment
•The opportunity to interact with highly skilled professionals
•Professional work place and development opportunities
•A young and dynamic atmosphere
•Financial rewards according to you performance and involvement.
Want to join us? Send us you application now!
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.
Is Conectys for you? Do our quick test right here and now:
YOU:
- Are Dynamic, Flexible
- Are Hungry to Learn
- Are Honest and Transparent
- Speak and Write two or three Languages Fluently (yes, we will test you!)
- Love our Core Values
Did you pass? Congratulations, we really want to talk to you! Apply Now!
