Job expirat
The aim of the EMEA Customer Success Program is to improve our customers¿ success as a direct consequence of their use of our products and services.Customer Success is a x-LoB effort and is a key driver for EMEA Vision 2010.
The EE&CIS Customer Success Leader is responsible for the coordination and implementation of Customer Success related programs in all countries in the EE&CIS region.
He/she is responsible for the day-to-day management of the programs and coordinates activities involving various people in the country organisations. Examples of programs the Customer Success Leader is responsible for include:
¿ Executive customer satisfaction survey
¿ Sponsorship program
¿ Customer Data Quality
¿ Implementation Management Process (IMP)
In order to effectively drive these programs, the Customer Success Leader will have frequent contact with various parties at EMEA, regional and country level. The EE&CIS Customer Success Leader reports into the Business Operations Director for EE&CIS.
RESPONSIBILITIES:
Roll-out customer programs defined through the EMEA Customer Success team as well as regionally defined programs
Coordinate and manage Customer Success related activities in the EE&CIS region
Drive, implement and communicate Customer Success processes and their touch points with other relevant business processes
Create and lead a x-country, x-LoB virtual Customer Success community
Be an active member of the EMEA Customer Success community
Represent the EE&CIS region in all Customer Success related matters
Facilitate the sharing of x-country and x-LoB Customer Success initiatives
Track and report on Customer Success activities across EE&CIS
Actively promote Customer Success in the EE&CIS region
Minimum of 3 years experience in a customer facing role
Dedication to the success of our customers
Proven project/program management skills
Ability to manage multiple projects simultaneously
Attention for detail
Good understanding of the Oracle organisation and processes
Demonstrated success in meeting commitments at a high level of professionalism and with absolute timeliness
Demonstrated ability to influence people and align remote teams to consistent goals and objectives
Excellent inter-personal and communication skills
Ability to network effectively across LoBs
Ability to deal with potentially confrontational situations with patience, diplomacy and tact, and to drive them to resolution
Good leadership skills
Fluency in English, working knowledge of other languages an asset
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That\'s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle\'s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
