Customer Service with Polish and German language

RESPONSABILITATI

Enter order data in SAP and manage the order until the goods are received by the customer in Poland and Germany;
Respond to telephonic queries by customer
Update SAP with Polish customer master data
Interaction with Logistics partner and update customers
Handle all update requests from internal org.
Build a good relationship with customers and sales representative
Receive and check incoming customer orders
Instruct and liaise with warehouses and forwarders to prepare and arrange the execution of the shipment of goods to the end user in a cost effective way
Prepare relevant order documents (export, transport, custom clearance, assurance)
Monitor order portfolio on a daily basis.
Handle all order related problems and find solutions with customers and internal parties involved.
Escalate problems in time to the Customer Care Supervisor and or Sales Organization
Claims Entry and updating customers on status;
Documents preparation for export orders
Ensure proper filing and archiving of orders
Handle logistic related Special Customer Initiate ideas to improve efficiency of Customer Service activities and be involved in projects to implement these ideas

CERINTE

BENEFICII OFERITE

700-1000 eur net+benefits+relocation support

DESCRIEREA FIRMEI

T&S Group este agentie specializata in servicii de recrutare si selectie de personal, atat pe plan national cat si international. Compania isi desfasoara activitatea avand sediul principal in Olanda, si birouri operationale in Romania si Polonia.
T&S Group are o experienta de peste 12 ani, reusind sa acumuleze un portofoliu vast de clienti.