Job expirat
Freescale Semiconductor\'s Supply Chain organization plays an essential role in the corporation\'s success by ensuring delivery of competitive, high quality, cost-effective products on time with excellent service. Our mission - to service and enable our customers through winning people, innovative technologies, manufacturing excellence and relentless commitment to quality-reflects our goal of being the preferred supplier of manufacturing solutions to our business partners and customers.
The Order Management Staff manager, located in Bucharest, is reporting directly to EMEA Supply Chain Operations Manager who is responsible for implementing corporate strategies regarding supply chain and customer services into EMEA.
You will collaborate multiple functions across the globe and support customers from all the markets we serve.
Job Purpose:
The Supply Chain Customer Service Manager is:
- Responsible for providing both executive level oversight and the tactical execution of Freescale s Order Management function. They will coordinate between FSL Partner WIPRO and FSL Customer Service teams.
- Driving Supply Chain vision and leadership to the Order Management teams with an emphasis on process control, positive customer experience and continuous improvement.
- A primary interface with internal/external partners and customers
Scope of Responsibilities/Expectations:
- Manage the performance of Order Management Outsourcing and drive continuous improvement on Service Level Agreements and Key Performance Indicators to achieve both service level and financial/contractual goals (responsible for Freescale Brand integrity)
- Establish a Lean Order Management process with definitive improvements in the customer experience
- Act as a key change agent and Order Management Advocate with flexibility to cut through ambiguity and develop cost effective, highly efficient enterprise solutions
- Initial point of customer contact in escalations and customer critical issues through closure utilizing effective risk and issue management techniques
- Gathers, analyzes, and summarizes data to recommend and implement solutions to complex problems at a regional and Global level.
- Identifies trends and drives change in work processes and behaviours
- Provide clear expectations and continuous feedback to employees on their performance, areas for development and career; aggressively address performance improvement issues and behaviors
- Extensive Global travel required, often short notice
- Leads projects or assignments of broader or global scope
Specific Knowledge/Skills:
- 6-8 years experience in related field responsibilities with minimum 3 years in supervision/project management or minimum 2 years in a Global or regional role.
- University degree (BS – bachelor in science or BA – bachelor in administration). Prefer Supply Chain Management, Operations Research, Logistics, Industrial IT or Industrial Engineering
- Certifications preferred: APICS, Project Management, SAP Advanced Planning Optimization, Green or Black Belt
- Any experience that will demonstrate very good operational abilities and technical expertise in supply chain management area.
- Exceptional English skills with polished presentation and communication skills
Note: Appropriate combination of education and directly related experience will be considered if the ability to perform and meet expectations is demonstrated.
Key behavioural abilities:
- Customer oriented attitude
- Works independently with minimal direction from Regional Manager
- Proposes, initiates and drives continuous improvement (e.g. process, system, training)
- Acts as back-up for global staff members
- Ability to deliver presentations and influence Senior Management team
- Opportunity to drive significant business and organizational change
- Progression opportunities for outstanding performing employees
- Performance driven culture and compensation system
- A place in a team of professionals
- Very competitive salary
FREESCALE SEMICONDUCTOR is a leading global semiconductor company. There\\\'s excitement and energy at Freescale Semiconductor. We have a legacy of market innovation, a robust product portfolio and solid partnerships with 100 leading OEMs and 10,000 customers.
Freescale Semiconductor Romania, Bucharest based, is one of the fastest growing parts of Freescale Semiconductor.
New direction. A faster pace.
Today, Freescale focuses intensely on the customers, markets and inventive processes that have traditionally driven our success, as well as pursue new opportunities to move from silicon to software and systems. Now, with enhanced flexibility and streamlined approaches, we\\\'re moving from idea-to-patent-to-development-to-market at record velocity.
A great time to join our team.
Yo ll be working with motivated professionals and a dedicated management team, with the tools to advance both your productivity and your career. Be prepared to move boldly, accept responsibility and share in the rewards that come from world-class teamwork.