Job expirat
Role:
Coordinates activities and resources of the Customer care team in order to ensure that team’s operational tasks are performed in agreed service level agreements and internal quality standards.
Position within the organization:
You report to the Customer Care Supervisor. As Team Leader you assist the Customer Care Supervisor with the performance of job related activities during week days.
Responsibilities:
• Coordinate activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality.
• Provide continuously training and coaching for the team.
• Guide and motivate the team members to improve or advance performance
• Monitor team members’ customer contacts to observe employee’s demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures.
• Manage/oversee staffing levels, assign duties, and examine work to meet client expectations.
• Building strong relationships with other Customer Care teams and other departments within the company.
• Evaluates the team members.
• Create activity reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.
• Experience in Customer Support
• Fluent level of English language(written and spoken).
• Microsoft Office skills.
• Capacity to lead and good motivator;
• Excellent interpersonal relationship.
• Problem solving and team player.
The opportunity to work and learn in a professional environment.
We offer a supportive working climate, a young and dynamic team with a free communication style and also the possibility to make outstanding performances fair rewarded.
Motivating salary and a merit pay system.
Lunch tickets.
Medical insurance package, in partnership with Sanador Clinic.
A modern office building including:
- cafeteria with hot food open during working hours;
- gym facilities, free for employees; massage is an option!
- relaxation area, with pool tables, ping pong tables, air hockey, darts, foosball.
With more than 400 engineers, developers and designers in 5 studios, Gameloft has assembled one of the largest and most creative in-house development teams in the industry. Gameloft's development team has won unanimous critical acclaim for creating some of the best games on the market (see awards on each product sheet).
Gameloft's main objective is to adapt its games to all the handsets available on the market. Each cellphone is different, from the size of the screen to the type of CPU to the layout of the keyboard. Therefore, a great amount of Gameloft's work is dedicated to the adaptation and translation of games.