Job expirat
• Proactively plan and contact customers daily by telephone. by email and reminder letters. to ensure that invoices are paid in a timely and effective manner, in order to minimise the risk of bad debt
• Seeking always to exceed cash and debt reduction targets and other KPI's
• Identify high risk accounts and slow payments as priority actions
• Escalate accounts through a defined collections process to DCA. Liaise with Mood entities and stakeholders
• Following procedures to suspend service call outs and stop music service
• Registering. investigating and monitoring resolutions of customers disputes on invoices
• Full compliance of the use of OnGuard credit management system and processes
• Build on creating strong working relationships across Mood. To provide a high customer service approach to both Mood entities and customers
• Participate actively in weekly AR calls with Mood entities
• Undertake full reconciliation of customer accounts
• Obtain remittances from customers to allow accurate allocation of cash postings
• Fluent oral and written 1 language (English. French. German. Dutch). Essential
• Must be able to speak English competently as a second language.
• Personal attributes: team player. flexible, reliable. numerate, innovative. great communication and interpersonal skills, innovative problem solving skills. Essential
• Minimum of two years credit control experience. Preferable
• Demonstrably proficient use of ERP systems such as Navision. Preferable
• University degree in finance, economics or commercial studies. Preferable
• Intermediate Word & Excel skills. Essential
• Professional, multicultural, open and friendly working environment
• Opportunity to be part of a Centre of Excellence journey
• Health insurance package
• Motivating salary
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