Client Services Manager (international fintech company)

Academia de HR

10-07-2019 | EXPIRA LA 10-07-2019

Job expirat


Academia de HR is recruiting for its Client, an innovative fintech international startup with over 300.000 clients, growing its local office from Romania. Our client is providing a wide range of financial solutions like:

-Mass Payout Solutions worldwide.
-Send/Receive Payments.
-Credit Card Payments from website
-Dedicated IBAN EUR/ USA ACH Accounts
-Multiple withdrawal methods including Debit Cards
-Payments In Local Currency
-Fund Any Card (send funds to any VISA, MASTERCARD)
-Instant creation of Virtual Debit Cards for online purchases
-Wire Transfers to over 200 Countries (worldwide coverage throughout the world’s correspondent banking network).

Everything can be done via mobile phone, easy and comfortable.

Job description:

The main role for the Client Services Manager is to act as a liaison between the organization and its customers coordinating a team of 40 client’ support staff and operators.

-Maintain business relationships with existing clients
-Deal with client requests and troubleshoot problems. Handle and resolve client queries
-Develop strategies for improving customer services. Inspire repeat-business from clients
-Monitor and measure client satisfaction. Develop surveys and capture client information
-Liaise with different departments about client queries
-Offer advice to clients on services and products
-Deploy specific marketing campaigns for clients
-Maintain team spirit and enthusiasm after an working day
-Support and train client services staff. Conduct customer service workshops and presentations
-Maintains complete and detailed records about clients queries consistent with financial standards, procedures and requirements of third party accreditation agencies


An excellent Client Services Manager is having great communication skills and proven management abilities to coordinate a large team within an international environment

-Bachelor’s Degree in Business/Communication/Marketing or a related field
-3+ years’ experience in customer service role
-1+ years’ experience in management position preferred
-Strong communication skills required
-Must demonstrate ability to meet deadlines
-Highly organized with great attention to detail
-Exhibits self-development and self-motivation
-Excel enthusiast
-Excellent English


-Work withing a successful fintech startup with global projects
-Awesome colleagues and awesome working environment: colorful and vibrant
-Top location in Bucharest
-Team-oriented and collaborative environment
-A sense of accomplishment by coordinating a variety of roles and resources to bring projects to fruition
-An international culture of innovation and a continued chance for skills building
-A place to grow and develop your career not feeling like work
-Ah, of course there is also a compensation package specific to a multinational company

This is not just a job, this is a chance to learn and grow by doing an interesting activity side-by-side with smart people


Abordam toate problemele importante de HR si contribuim prin proiectele noastre de recrutare, cursurile si serviciile noastre la identificarea, atragerea si pastrarea talentelor in companiile din Romania. Avem 20 de ani de experiență și sute de proiecte de recrutare de succes! Recrutori Seniori! Domenii recrutare: Vânzări, Management, IT, HR, Financiar, Juridic, Logistică, Inginerie. Facem recrutare cu pasiune, avem rezultate, găsim candidați!

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