Client Service Officers

GOPET TRANS

13-05-2014 | EXPIRA LA 15-05-2014

Job expirat

RESPONSABILITATI

Details about the responsibilities:


The KAM Department is focused on keeping and developing successful business cooperation with a list of clients, preliminary agreed with the Commercial Manager. The main responsibility is to facilitate prompt and correct communication between all teams in GOPET and the Client in order to:

- Cover clients’ demands on performance level
- Keep agreed terms from both sides: GOPET and the Client
- Ensure stable long-term development of the business
- Set a proactive approach, determining new business opportunities
- When needed: prepare tender participation, collects prices and fills in related tender documentation.


The Sales Representative will:


Present the company to the potential clients and make an initial contact with them (i.e. make introductory calls, set up capabilities presentations etc.)

Work closely with the Commercial Manager, business departments and other sales departments in the company to collect sales-leads and increase the number of new customers

Prepare expedition offers together with the operational department

Keep the clients database up-to-date

Monitor market trends and competitiveness of our services

Monitor customer needs to determine focus of sales efforts

Create routines and support the efforts of departments in various sales offices

Provide reports to the management related to the fulfillment level of thecompany targets

Develop rules how to react on market changes

Initiate and manage different client-related projects

Compile and analyse sales figures


CERINTE

Our Commercial department is in search of 2 new colleagues:


1 Key Account Manager & 1 Sales Representative


For both positions, the ideal candidates will have:


- Positive attitude
- Very good negotiation skills
- Communication skills
- A very good command of English
- Previous customer service experience


The ideal candidate will be:
- Responsible and very organized
- Teamwork oriented
- Customer service oriented
- A problem solver
- An assertive person


BENEFICII OFERITE

We offer:


- Excellent working environment
- Internal and external training programs
- Personalized design for a motivating career path
- Professional team focused on delivering high-quality services


DESCRIEREA FIRMEI

GOPET TRANS is an international freight forwarding company, with headquarters and representative offices in Bulgaria, Romania, Poland, Austria and Greece. We provide reliable transport service to our clients, connecting exporters/importers from W.European & Scandinavian countries with their partners in Balkan region. Main activity: international road transport and freight forwarding, warehousing and logistic services