Type of contract for the CLIENT RELATIONSHIP SPECIALIST: first 2-3 months Freelance Agreement – home based office and after setting up the office( by February 2018), Local working contract
As a Client Relationship Specialist, you are responsible for account management on specific theme: vacation websites or regions. You will be the frontline to communicate with specific member organizers about their accounts and the services / features we provide for them to increase their conversion rate. Your tasks range from maintaining organizers’ accounts, running periodic checks and suggesting improvements to add more availability and improve the member organizers’ individual content listings in order to meet the demands and interests of customers on the companies theme vacation websites.
Member organizer account management | 50 – 70% of work week
Answering organizer questions and requests
Coordinating work and progress of organizer listings
Suggesting improvements to organizer profiles and listings
Updating organizer profiles and listings
Contacting new member organizers
Periodic checks and updates on organizer profiles and listings | 20 – 30% of work week
Administrative support | 10 – 20% of work week
Your level of responsibility and tasks will grow quickly based on performance excellence. We are also looking for people who can develop on a personal and professional scale along with our growing business.
You will receive an intensive training and work closely with the Account Management Team Lead to ensure that the work is clear for you. We will make sure the work is well prioritized and scoped for you to deliver successful work. You will be submitting weekly progress reports and we will have weekly VoIP conference calls. When needed, we will have email or direct telephone contact. You will maintain our high quality standards on every aspect of the job.
This is an office-based position and the office is based in Bucharest. While the office is being set up, you will be working remotely.
Candidate must possess at least a Bachelor’s Degree, any field.
1-3 years of experience in managing accounts / client or stakeholder relationship.
Excellent English (US) written & verbal communication skills.
Excellent computer (Microsoft office) skills.
Ability to stay focused while working on large tasks, while retaining close attention to detail.
Ability to work independently, be proactive and use own initiative.
Ability to learn on the fly, and have the drive to grow on a personal and professional scale.
Experience or affinity with the tourism industry is a plus.
Experience living / traveling in an English speaking country is a plus.
Experience using a range of online tools and services (e.g. wiki and blogs).
Experience using photo editing tools (e.g. Paint, Paint.NET, Photoshop).
Experienced with Internet Marketing / SEO.
Experience living / traveling in an English speaking country.
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