Job expirat
Contact Channel: telephone
Requirements: very good French language, computer literacy and ability to deal with inbound customer care requirements (screaming clients--previous experience ideal, not mandatory)
Topics:
- Billing and collection (extra cost, extra options, billing terms, etc.)
- General info (info about subscriptions, costs of calls, telephones, etc)
- Upsell (offer to buy different other products and services)
Schedule:
- 5 days a week including Saturdays (working Saturdays implies a day off during the week)
- Shift is set weekly, by mutual agreement
- Lines are open M/F 09:00-21:00, Saturday 09:00- 19:00
You will have to assist to 13 days of training in full time schedule- 8h/day (flexible)
Salary package: fix salary + language bonus + meal vouchers + performance bonus.
Fluent French knowledge mandatory
• Good communication skills
• Customer oriented
• Strong analytical and Co-ordination skills
• Ability to work under pressure
• Meet agreed deadlines for action
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
