Job expirat
Gives information to the clients regarding the services and benefits offered, promoting, in the same time, the company’s image;
Collects correct and complete information about the clients and registers information in the data base;
Registers the customers’requests and operates all the necessary activities in a special software program;
Handles the eventually clients’ reclamations in a professional and polite manner, in order to solve all the aspects which correspond to his/her competence;
Responds promptly to any and each clients'requests, manages client relationship by resolving issues, communicating any changes in contract status;
Checking the eligibility of the insured persons and of the providers of medical services network;
Checking the availability of medical services providers and the establishment of the appointments, depending on the providers scheme and the insured person;
Compliance with the internal rules in dealing with customers and, also, respecting the quality parameters set by the company;
Compliance with strict circuit of all documents issued or entered into Call Center.
At least 6 month experience on a relevant position, preferable within a medical unit ;
Medical Diploma represents an advantage;
Computer skills;
Very good command of English (written and spoken);
Client oriented, organised and self motivated;
Initiative, interpersonal skills;
Attention to details, precision and accuracy;
Team player;
Solving problems skills;
Ability to work under deadlines and prioritize.
SIGNAL IDUNA is one of the leading financial groups in the German market, with particular tradition and expertise in the field of health, life and accident insurance. The Group is currently setting up its first insurance company in Romania. Signal Iduna Romania?s mission and ambition is to become the market leader in health insurance.
