Job expirat
The IT Department of Ubisoft is currently seeking a BI Support Team Manager for a team involved in the maintenance and support of our Business Intelligence tools.
Operational activities:
- Coordinates and promotes the effective functioning of support activities on the BI domain
- Organizes staffing according to the support needs in order to meet demand
- Is actively involved in the 3rd level support for Ubisoft's internal BI tools (Data Warehouse, Hyperion Financial Suite, Reporting tools, etc) and provides technical assistance for support requests
- Ensures a good relationship with the client by organizing regular meetings regarding support cases monitoring and handles all demands escalated by the client
- Identifies long-term solutions and proposes the most suitable alternatives
- Provides expert guidance to the team and assists in their training and knowledge development
- Develops and monitors quality and quantity performance indicators for the services provided in order to meet the objectives, permanently seeking improvement of these objectives
- Implements and reviews support policies, procedures and standards and monitors that they are respected
Management activities:
– Sets performance objectives to collaborators by ensuring the necessary methods and performing the appraisal process
– Proposes and implements improvement methods for task organization within the team or for IT internal processes.
– Manages possible conflicts within the team, forwards the alerts to IT Management or/ and to the domain management, when necessary
– Ensures the administrative monitoring of the team (absence planning and validation, business trips planning, monitoring and validation of time sheets)
– Is involved in the recruitment of new personnel
– Coaches, motivates and retains the staff
- University graduate in IT and proven experience in the BI domain
- Minimum 2 years of experience in a similar management position
- Minimum 3 years of experience in BI
- Strong experience with Microsoft SQL Server including writing SQL and stored procedures code
- Good understanding of the IT domain, including applications, networks and systems and the processes required to successfully support them
- Excellent English skills, French is a strong advantage
- Strong customer care orientation
- Excellent communication skills, ability to effectively interact with clients and all levels of the organization
- Process oriented and able to develop and document work flow processes
- Enthusiastic, results-oriented, capable of starting and managing a support team
- Creative / innovative: suggests system improvements and offers alternative solutions to the different problems that may appear
- Easily adaptable to changes
- Experience with other reporting and analytic presentation tools and technologies such as Business Objects XI, Hyperion tools is an advantage
- Experience on business analysis and project management is an advantage
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
