Job expirat
• Reliable operation and maintenance of telephony infrastructure: Avaya PBX, IVR, Call recording, CMS. etc
• Provides third level telephony support for users by working closely with the IT Helpdesk team.
• Provides IT support for Transitions and Digitization projects.
• Compile timely, comprehensive, and accurate reports as requested.
• Follow the Change Management process: Open, update and close the change management tickets for the changes made on telephony infrastructure.
• Keeps contact / open tickets in case of problems with vendors and service providers. Follow-up on problems until they are completely solved and communicate to operations the root cause analysis.
• Researches new technologies to be implemented in Europe.
• Participates in planning and execution of system development projects.
• Facilitates technical discussions with vendors on new or existing products.
• Cooperates with IT personals inside the global organization and with IT departments of various Customers
• Supervises and mentors Telephony/IT Junior engineers working in the team across Europe, contributes to their personal and technical development.
* Bachelor's degree in a Telecommunication / IT / Computer Science/ Engineering / Mathematical discipline or relevant skills or equivalent professional experience.
* Strong and reliable technical knowledge covering the following technologies/products:
* Avaya Voice system (designing, installation, maintenance, administration).
* Call Center installation and maintenance (designing, installation, maintenance).
* Voicemail system.
* Measuring/Reporting system.
* Voice recording system.
* At least 3-5 years’ experience in the above technologies.
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
