Job expirat
Provide an efficient and effective 2nd line and/or 3rd line support service to international teams on supported application (this means consistent, useful advice and quick response time);
Keep accurate record of problems, to allow for accurate reporting and developing of knowledgebase;
Identify issues which require escalation to the relevant party &escalate calls to next support level when required;
Participate in the testing and implementation planning of new application releases;
Draft working practices/guidance as a result of testing or issues reported to Service Desk;
Day to day management of workload & prioritization of daily tasks.
Sound understanding of RDBMS concepts (MS SQL);
Sound knowledge of other Microsoft technologies (IIS, .NET etc.);
Good knowledge of MS SharePoint would be a plus;
Good written and spoken English;
Availability to work in a multinational and multicultural environment;
Availability to travel abroad on the job (aprox.10% of time );
Problem Solving Skills - use all available resources to resolve a technical query/problem;
Strong Communication Skills - be able to explain things easily and clearly both on the telephone and via e-mail;
Knowledge retention of information available to you to help resolve any queries and problems is required;
Experience in application 2nd level support in a multinational company is a plus.
PricewaterhouseCoopers is the largest professional services firm in the world with over 146,000 staff and a presence in 150 countries. We provide industry-focused assurance, tax and advisory services to clients that range from the world¿¿¿s largest multinationals to some of its most innovative entrepreneurs.
PricewaterhouseCoopers has a regional partnership which means that across Central & Eastern Europe (CEE) we act as one firm. This increases our ability to provide seamless service for our clients and means greater international exposure and mobility for our staff across our 25 countries.
