Job expirat
The Role
The job is based in Bucharest but will provide daily support concerning several global applications.
Main Responsibilities
· Provide an efficient and effective 3rd line support service on supported application. (This means consistent, useful advice and quick response time.)
· Keep accurate record of problems, to allow for accurate reporting and developing of knowledgebase.
· Identify issues which require escalation to the relevant party &escalate calls to next support level when required.
· Participate in the testing of new application releases.
· Draft working practices/guidance as a result of testing or issues reported to Service Desk.
· Day to day management of workload & prioritisation of daily tasks.
Knowledge, Skills & Experience
· Good understanding of RDBMS concepts (MS SQL), Microsoft IIS, .NET
· Experience in application 2nd level support in a multinational company is a plus
· Good written and spoken English
· Availability to travel abroad on the job (aprox.10% of time )
Personal Profile
· Team player.
· Problem Solving Skills - use all available resources to resolve a technical query/problem.
· Strong Communication Skills - be able to explain things easily and clearly both on the telephone and via e-mail
· Knowledge retention of information available to you to help resolve any queries and problems is required.
· Ability to work under pressure
· Ability to prioritise tasks on hand.
· Patience.
· Resourceful. Able to use own initiative.
· Strong desire to learn and further own knowledge.
PricewaterhouseCoopers is the largest professional services firm in the world with over 146,000 staff and a presence in 150 countries. We provide industry-focused assurance, tax and advisory services to clients that range from the world¿¿¿s largest multinationals to some of its most innovative entrepreneurs.
PricewaterhouseCoopers has a regional partnership which means that across Central & Eastern Europe (CEE) we act as one firm. This increases our ability to provide seamless service for our clients and means greater international exposure and mobility for our staff across our 25 countries.
