Job expirat
Your tasks
• Works a queue of tickets (incidents, problems, requests, changes) and provides resolutions within internally defined SLAs, with a focus on long-term solutions, on HR, CRM and Online applications
• Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request/ change
• Collaborates closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
• Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
• Provides trainings for the key and end-users
• Contributes to the creation and maintenance of end-user documentation
• Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.);
The IT Department of Ubisoft Romania is looking for an IT Support Analyst to assure 2nd level support and maintenance for the company's corporate applications.
The responsibilities of this job are mainly focussed on providing functional support for internal customers on HR, CRM and Online applications.
Your profile:
Essential skills:
• University graduate
• Work experience of at least two year within the IT Support department
• Advanced English language skills
• Medium level of French
• Proven customer experience
• MS-SQL database knowledge (medium level)
Desirable personal skills:
• Analytical reasoning and problem solving skills
• Ability to work in a support team and as well as perform on an individual basis when required
• Very good communication skills. Ability to work in a multicultural environment.
• Adaptability and flexibility
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
