Job expirat
Mission/purpose:
Involved in standard operations and administration tasks for shared services platforms.
Analyses QoS provided by Shared services platforms
Provides improvement plans and enhanced procedures to meet performance objectives.
Key responsibility areas:
1. Accountable for standard operations and administration of service platforms
- Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact
- Initiates escalation process in case of detected service or performance degradation
- Perform and drive preventative maintenance
- Issue procedure
- Involved in 24*7 on call shifts
2. Accountable for platform QoF (Quality of functioning)
- Differed time analysis monitor platform activity and trigger corrective actions
- Monitor performance parameters for services and platforms
3. Contribution to the launch of new services
- Bringing into operations, checking current operations, platform configuration.
Specific expertise:
Master at least one of the following : UNIX, LINUX/AIX
Extended IT skills:
- WAS and Dbase management: (oracle, Sybase, Mysql,…)
- Web based applications: Apache, Java, messaging, DNS, FTP,…)
- Langages: KSH, Perl, HTL, Java , XML
- Knowledge of monitoring tools: HPOpenView, Patrol
Complementary skills
- Monitoring tools (Cacti, Fticheck, Nagios)
- Virtualization system (VmWare)
- Work in project mode
- Crisis management
Education, specific training and experience:
Informatics / Telecom degree with at least 1 to 3 years experience in an operational IT or Telecom environment in a large company.
Proven Experience in network operations
Strong planning & organization skills
Quality Reflex
Interpersonal skills:
Autonomy
Communication skills
Persuasiveness
Diplomacy
Presentation skills
Ability to lead a team and work in a cross functional environment
Customer oriented/ Service minded
Fluent in English & French (as a plus)
Orange is the leader of the mobile telecommunications market with 10.809.000 customers. Orange Romania is part of France Telecom - Orange, one of the world’s leading telecommunications operators with over 180 million customers on five continents.
Orange means much more than technology, mobile telephony or GSM networks. It is a brand created to make human communication simpler and to bring value to the communities where it operates. The France Telecom - Orange Group has a well-defined corporate responsibility strategy, whereby we ensure that our work is carried out responsibly. Indeed corporate responsibility lies at the core of our brand’s values, which in turn represent who we are and how we do business.
If you want to build the Orange experience and join a great team, send
us your CV by applying online at www.orange.ro/jobs.
