31-01-2014 | EXPIRA LA 02-03-2014
Job expirat
To process PNRs (30% of their time)
To assist in special projects
To provide subject matter expertise to agents & Supervisors
To act as a coach and mentor for agents
To assist Supervisors in management of queue volumes
Excellent customer service skills
Excellent problem solving skills with attention to details
Excellent written and verbal communication skills
Fluent in English plus at least one of the following languages ( German/French or Italian)
Strong interpersonal and team working skills
Advanced knowledge of airline schedule change and ticketing principles (both domestic and international)
Ability to multi-task and keep up with a fast-paced environment
Work Experience and Education Guidelines:
Minimum 2 years relevant experience in a Travel environment (Agency/Airline)
Prior Contact Center experience
Knowledge of airline basic ticketing, ticket exchanges, ticket refunds and airline initiated schedule changes preferred
Proficient in one or more Global Distribution Systems (GDS) Sabre, Amadeus preferred; native mode required)
Proficient in Excel and Word.
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
