Job expirat
To provide language customer support & transaction processing
To meet and exceed KPIs (AHT, quality, CSAT)
To follow processes and policies
To follow documentation standards
To work with airline suppliers and partners in bringing satisfactory resolution to cases
Qualifications:
Excellent customer service skills
Fluent in English and language skills for market serviced
Excellent problem solving skills with attention to details
Excellent written and verbal communication skills
Work Experience and Education Guidelines:
Prior Contact Center experience
Fluent in English plus German
Any knowledge of airline basic ticketing, ticket exchanges, ticket refunds and Airline initiated schedule changes a plus
Some prior customer service experience
Ability to handle difficult customer calls – these agents are talking to customers about airline flight cancellations or major schedule changes, so ability to handle delivery of “bad news” and work on resolving situation through options with the customer will be critical to their success.
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
