Job expirat
Participate in the operations of receipt/delivery of merchandise;
Offer support to Sales Executives and Head of Offices in preparing and during the delivery of large quantities of handsets;
Perform settings in order to implement the communication solutions offered by the Sales Executives and stipulated in the signed contracts;
Perform demonstration for Cosmote products and services; offer instructions to customers regarding the ways of using Cosmote products (before or after signing the contract) in order to increase the customer satisfaction; perform registration steps for access to e-bill service; perform terminal settings; facilitate the barring/unbarring of the postpaid SIM cards following customers’ requests for VPN services;
Replace and send the broken handsets from the customer to Service Department and maintain the contact with the Service Department and clients until the handsets are repaired;
Offer support to Sales Executives by providing information extracted from E-Pos, BSCS;
Offer support to Sales Executives by preparing documents for: SIM replacements, MSISDNs change, transfer of responsibility, annexes for new subscription on existing accounts.
At least 1 year work experience in telecom in Customer Care field;
High School graduate; University degree-economic represents an advantage;
Good knowledge of Microsoft Office (Word, Excel);
Good command of English;
Driving license-B category;
Very good knowledge of the telecom products and services;
Excellent communication skills;
Planning, organizing and setting priorities skills;
Very good problem identification and solving skills, initiative;
Ability to work under pressure and to respect dead-lines.
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
