About the job
The role offers the opportunity for an ambitious person to work closely with best-in-class creative and media teams. The ideal candidate has a solid background in programmatic and technical troubleshooting, thinks strategically, and is comfortable working across various platforms and systems.
About the Growth, Support & Operations team:
Customer Success is a diverse group of problem solvers with infinite technical curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others.
Maintain a high-quality standard for the Ad Operations department to ensure 100% accuracy and to exceed client expectations.
Manage the setup campaigns, placements, and creative assets through 3rd party ad serving platforms and vendor interfaces.
Support client site tag management; both implementation and consultation.
Monitor reporting on a daily basis to ensure campaigns are running as expected, providing optimization recommendations and escalating to third parties when appropriate.
Troubleshoot discrepancies, technical issues, and participate in a variety of testing to find solutions
Play a supportive role in providing training and motivating junior team members to strive for excellence.
Core understanding of digital advertising and associated technological principles – e.g. ad serving, tagging, web analytics (GA), attribution, etc.
Strong knowledge of ad tech on the sell-side or buy-side of the industry including ad servers, SSPs, DSPs, DMPs, CRMs, fraud and brand safety tools, tag management, brand studies, etc.
Competent user of ad technologies such as DV360, Sizmek, Xandr, Adform, etc
Experience in supporting and maintaining complex AdOps / SSP / DSP integrations.
A good grounding in programmatic operations either from an agency or in-house environment
Excellent written and verbal communication skills
Ability to effectively coach and develop junior colleagues.
Well versed in campaign setup, optimisation techniques and reporting on programmatic campaigns (scheduling, QA, delivery, fill, revenue reporting and analysis).
Attention to detail is critical