Account Manager

RESPONSABILITATI

• Ensure clients’ demands to be satisfied;
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;
• Conduct assessments of clients’ credibility and perform billing duties at their requests;
• Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction;
• Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;
• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;
• Ensure that clients know to use the services and provide assistance if necessary;
• Manage and provide assistance in managing or maintaining accounts of strategic clients.

CERINTE