Job expirat
This position makes constant use of English, so above conversational skills are a must.
Working as part of the Account Management team, the Key Account Manager is responsible for managing the relationship with EveryMatrix's gaming platform existing clients, while also taking over the client relationship when a new contract is signed.
The role will require you to work closely with clients, supporting them in the management and development of their online gaming services and helping them grow. You will also work closely with EveryMatrix’s internal operations, development and support organizations to reach your goals. As part of the client-facing team, you will be expected to gain an understanding of clients’ gaming sites and to be able to produce solutions for operational and marketing challenges that come up.
This position also requires some mobility on your side, travelling being occasionally necessary.
Key Responsibilities:
To provide account management and support for clients.
To work with clients in optimizing ROI across gaming products.
To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions.
To present new product upgrades and functionality and to ensure clients have an understanding of the product development roadmap.
To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients.
To work with clients to ensure the continual improvement of all aspects of the service for all parties.
To assure the confidence of your customers and build long term relationships.
To act as an internal advocate for the client.
To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service.
To conduct training sessions with new clients.
To review and analyse data in order to identify key usage trends
Genuine curiosity about gaming and a good understanding of the online industry.
Experience with management of client relationships.
Enjoyment in building a close relationship with your clients with a long term perspective.
Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development.
Experience from the IT/Telecoms or similar technical field is a plus
Experience of data-based performance analysis, reporting and statistics.
A familiarity and understanding of the software development lifecycle and software release management.
A technical understanding of web services is desirable.
Enthusiastic, energetic, trustworthy, results-focused and businesslike
Motivated, proactive and creative thinking individual, with sound attention to detail and ability to multitask.
Excellent English written and oral communication skills.
Other languages such as Turkish or Italian, are a merit.
We provide a daily catered lunch
Possibility to work overtime (extra hours are double paid)
Paid taxi for those working until 01:00
We hold team building activities and office parties throughout the year
Our offices are in the heart of the city, at Unirii Square
You will be part of a young and pleasant work environment
We lighten up our workplace with an entertainment corner
And...an ever-growing, IT library!
BetBrain was founded in 2001, EveryMatrix in 2008. The group has over 100 employees in offices in London, Romania, China, and Malta. The company is profitable, and expanding.
• BetBrain, www.betbrain.com, provides the best possible information on odds available anywhere on the Internet. The service gives the user a chance to find the best odds available on the market from more than 150 bookmakers and betting exchanges from across the globe, covering essentially every sporting event in the world at any time.
• EveryMatrix, www.everymatrix.com, is an independent company which offers high quality solutions to the igaming industry. EveryMatrix does not operate gaming sites, but is concerned with software service and development of the upmost quality at reasonable prices, and built with a primary focus on integration and flexibility. While the EveryMatrix product range work well together as a white label solution, they equally fit well into any other platform, that being in-house or in conjunction with third-party software.
• GamMatrix, www.gammatrix.com, is the complete solution for all egaming requirements. GamMatrix handles a wide range of services, including Vendors Integration, CMS, Payment Processing and Player Handling. The Platform is integrated with more than 30 different Software APIs and is both a flexible and scalable system. GamMatrix is also compliant with EU jurisdictions and has a highly sophisticates role handling and auditing system.
• OddsMatrix, www.oddsmatrix.com, a fully managed sports betting solution to suit the needs for a competitive sports betting offering. OddsMatrix delivers a wide range of sportsbook solutions. Fully managed white-label, hybrid managed and DIY, hosted or API.
