? Customer Service Representatives / ? Helpdesk/IT Support (Tier1-3) / ? IT technical/ ? Network engineers

RESPONSABILITATI

? Customer Service Representatives
o Provide Customer Service to our customers by procuring orders and handling general inquiries
o Act as liaison between sales staff and customer
o Follow-up on problem orders and maintain contact with customers
o Review changes to forecasts/product usage and communicate in a timely manner to
o Vendor Support Team
o Maintain customer profiles
o Process return requests
o Document and follow-up on customer issues
o Other
? Helpdesk/IT Support (Tier1-3)
o Customer Care services
o After sales Tech support
o Help desk support
? Technical Support
o Ongoing operations: Network, Communication, applications, IT