IT Support Engineer

ENDAVA CLUJ NAPOCA SRL

27-10-2014 | EXPIRA LA 26-11-2014

Job expirat

RESPONSABILITATI

We are looking for intelligent, friendly people, experienced in a technical support delivery position, within a company where IT operation is critically important.

Make Your Next Step

Responsibilities:
2nd line support – Remotely investigate and fix problems escalated from 1st line support
Deliver end-user, operating system and desktop application support
Acquire technical knowledge to match client requirements
Collaborate with remote teams and customer technical staff to resolve incidents
Assess, troubleshoot and escalate user problems to specialized teams when necessary
Identify trends and recurring incidents and escalate to problem management
Provide technical training and organize knowledge sharing sessions with 1st line support analysts


CERINTE

Match Your Skills

We are looking for people with at least 2 years’ experience in a similar role though are willing to make exceptions for exceptionally technical people. The successful candidate will have good written and spoken English skills and will be well acquainted with as many of the following:
Microsoft Active directory incidents, requests and changes
LAMP related incidents, requests and changes
Complex Windows operating systems issues
Virtual application delivery and troubleshooting on Citrix
MS exchange incidents, requests and changes
Troubleshooting access to bespoke, web-based applications
Moderate difficulty incidents related to client networking, client-server and hosted web-based bespoke applications
Advanced network connection diagnostics and troubleshooting
Diagnostics using remote control of user desktops
Trouble-ticketing and helpdesk system operations

In-depth knowledge or holding any of the below certifications is a plus:
ITIL – Foundation
MCSA – Windows Server
MCSA – Windows
Citrix Certified Administrator
CISCO - CCNA


DESCRIEREA FIRMEI

Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).

We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.

Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.

We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.