Job expirat
My client:
My client is an international client that operates in more than 170 countries around the world. They apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work. No other company offers as complete a technology product portfolio as my client.
Daily duties:
To resolve remote users IT problems by using the relevant tools and systems.
To manage end to end all calls logged, providing regular updates to customers on call status
To invoke Escalation Procedures within defined time frames.
To escalate tickets to escalation team for validation and further escalation.
To ensure Quality standards are adhered.
To accomplish other duties as required.
To provide support to multiple desks.
Requirements:
Fluent in German and English.
Experience working within customers
Interest in IT
Ability to identify problems.
Knowledge of standard computer applications
Benefits:
Salary around €12000 + annual bonus of €462 (means 115.50 every quarter)
Excellent Relocation package (5 nights in hotel and flight )
Free Shuttle bus service, Fun budget and great value meals at the canteen
Free staff parking.
Travel saver tickets.
Good career growth within an organisation.
Job’s location:
Budapest, Hungary
Who we are: M.G INTERNATIONAL, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process.
Our dedicated team is looking forward to meeting you!
Meghen Group is the leading global expert in contact centre recruitment. With over 10 years experience of recruiting roles for some of the largest global leaders, throughout Europe, we understand the needs of the markets in which we operate in.