22-09-2008 | EXPIRA LA 28-09-2008
Job expirat
As a Service Desk Agent you will:
• Provide technical support over the telephone and via e-mail to the clients
• Troubleshoot, diagnose and correct technical faults.
• Be responsible to either solve the calls yourself, or assign and follow up calls until client functionality has been restored.
• Work together with colleagues to share information, collaborate on problem solving and identify major service issues.
Or as a Customer Service Representative you will:
• Answer incoming customer and cross functional contacts
• Initiate outbound contacts with the customers to respond to any enquiries
• Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
• Creation of customer documents and notification (order confirmation, invoices and statements etc
• Resolve all customers complaints to the customer satisfaction and to proactively seek to identify root cause and prevent reoccurrence
We are seeking applicants who are:
• Fluent in English
• Native or close to native fluency in one of the european languages (e.g. French or Italian or Spanish or one of the Scandinavian etc)
• Customer focused, self motivated and have excellent communication skills
• Proficient in the use of Microsoft Office 2003.
Attractive package. You will have the possibility to become part of a big multinational company and develop your professional career accordingly.
Only CVs in English are accepted. You may also send your CVs at office@jobsgarden.ro, specifying your interview availability and salary expectations.
ITJobs Ltd. is a full service search and selection company with offices in Budapest, Belgrade, Munich, Kiev, Vienna.
ITJobs was founded in 2001 in Budapest, with the aim of recruiting for the IT and telecommunication sectors.
Since then the company has built a reputation by recruiting IT professionals across all skill levels, from entry to top-level positions.
In 2005, due to market demand we established a new division, JOBSgarden which is recruiting for all commercial, financial, HR and engineering functions. In 2006 we introduced staff leasing as a new service.
In 2006, a new office was opened, in Bucharest, under the brand-name JOBSgarden.
