Job expirat
-Provide technical advice, guidance and troubleshoot network problems via telephone or email upon receiving ticket/case from customer.
- Contact customer to get information on case and environment,
- Own case till resolution
- Do technical troubleshooting and problem diagnosis,
- Isolate problem and provide resolution
- Provision for maintenance releases whenever required - Remotely install software fixes, patches, and updates that may be made available.
- Work during outages/crisis situations
- Update customer about the status of the cases
- If unresolved, engages Level-3 team for consistent reproduction of the case or if all known troubleshooting has been exhausted
Support hours:
- 24 hours/365 days
- On-call support - during non-working hours
- Educational Qualifications- Bachelor or Master degree in Engineering
- Total industry experience of 3-6 years
- Bilingual Skills (Knowledge of both English & French)
- Self Starter & a Team player
- Good prior project management experience and preferably Technical support experience.
- Ability to analyze and solve technical problem with good multitasking skills
- Ability to quickly learn newer technology areas
- Excellent spoken and written communication skills
- Self dependent and ability to work with minimum assistance
Technical Skills Required
- Expertise in Telecom switching products. General knowledge on digital Switching systems for fixed , mobile and NGN networks
- Experience in Alcatel-Lucent Media Gateway Controller-10 (MGC-10), E10 Switch
- Signaling protocols : ISUP V1,V2,V3, V5.2,SIP,H248,MEGACO,H323
- IP protocols and IP network knowledge (MGC, gateways, SBC)
- Knowledge of UNIX
OR
- General knowledge of GSM network organization
- X25 protocol
- Knowledge of 3gpp VLR/MSC spec
- Knowledge of 3gpp HLR/AUC spec
- Experience in Alcatel-Lucent NM/RCP/HLR is added advantage
- Knowledge of MAP protocols, CAMEL protocols & SNMP
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
