18-03-2007 | EXPIRA LA 24-03-2007
Job expirat
Description of the activity:
- Providing support to the Second Level Maintenance staff (RTAC) in case of complex problems and products defects/non-conformance that require assistance to resolve.
- According to the outcome of the analysis the TEC will determine the causes of the problems and will request the Problem Reports.
- Recreating problems on their own technical platform and escalating to the appropriate Design Support group.
- Determining workaround for customer problems.
- Determining root cause of the problem as needed.
- Following the design progress up and the fix availability/planning.
- Organizing on-site troubleshooting through the RTAC if the problem cannot be recreated in the lab on the platform or investigated remotely
- Determining if a problem requires a bug fix or if a problem results in request for enhancements.
- Cooperation with the Quality Department upon planning of quality audits.
The TEC team gives its high level technical support to the other Post-sales department teams (mainly Network Engineering and First Off Applications). TEC will provide on-site support along with ACSC only in support of critical customer problems in which remote diagnosis cannot progress to resolution.
As TEC manager you shall be part of a multi-site team based in France and Romania and will perform the following activities:
- Define the resources needs & profiles and then build and manage the corresponding team .
- Define training for the Team.
- Plan the work schedule of system Experts.
- Set-up the Test Lab.
- Set-up the processes, working procedures and supporting Tools.
- Run the CTAC.
- Work in close cooperation with Regional Support centers and R&D centers all over the world.
- Preparation and follow-up RTAC training.
- Follow-up progress of critical issues from Customers and RTACs.
THE JOB IS AVAILABLE IN TIMISOARA.
The successful candidate will have the following qualifications:
-Technical University degree - Telecomunication
- Ability and motivation to manage and guide a team of technical experts performing the tests.
- Unix and IP technique knowledge, IP Networks experience.
- As a technical leader having knowledge of supporting and troubleshooting Networks (Mobile Radio GSM or UMTS, IP), can be an advantage.
- Experience in customer technical support.
- Details understanding of RAN architecture.
- A fluent English and good writing is mandatory.
- Characteristics as autonomy, team spirit, proactivity, good organization, open-mindness, initiative are highly appreciated.
- Professional development, acces to new technologies, possibility to travel abroad
- Good salary package, excellent conditions for housing loans
- Sports programs, medical care, restaurant tickets
- Professional training
ALCATEL GROUP provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or to their employees.
Alcatel leverages its leading position in fixed and mobile broadband networks, applications and services to bring value to its customers in the framework of a broadband world.
With sales of EURO 12.5 billion in 2003, Alcatel operates in more than 130 countries.
ALCATEL ROMANIA, subsidiary of Alcatel Group, is one of the first direct investments in the Hi-Tech industry in Romania.
The company started off in 1991, and in the long run were made investments worth more than 100 MEURO.
Alcatel Romania employs now approximately 1000 people, 90% of them with university degrees. The company exports 40% of its turnover (development of telecommunications software, telecommunications engineering, dedicated services for telecommunications, electronic equipments for telecommunications and IT), about 60 MEURO.
The Software Development Center (which employs over 600 software engineers) develops solutions for the entire Alcatel Group, and it is one of the largest software development group activating actually in Romania. The software developed in Romania is included in Alcatel products sold worldwide.
Alcatel Romania supplies equipments and services for Romanian companies such as RomTelecom, Orange Romania, CN CFR, Transelectrica, RCS, Atlas Telecom, Metrou etc, but also for clients in Balkan Region, like Mobil Tel (Bulgaria), Voxtel and Mold Telecom (Moldavia) and other operators from Kosovo, Macedonia, Serbia.
Romanian engineers are also involved in telecommunications projects in more than 70 countries allover the world.
Alcatel Romania is currently expanding its activity. Please visit this site regularly for new employment opportunities.Alcatel Romania is currently expanding its activity. Please visit this site regularly for new employment opportunities.
