Job expirat
Within the Toluna group, we have created an industry-leading, bespoke panel & online community management system for online market research. Being a member of Products and Technologies Team, your role will be to act as the key point of contact for technical and user support via telephone and e-mail to our international internal and external clients using this system. A part of the mission is to provide the clients some services as scripting questionnaires through the same system. This role would ideally suit a recent university graduate looking to progress with their career in a client technical contact environment.
Responsibilities:
Client support:
- Learning and understanding how our technology platform is used by our clients;
- User support for our external and internal client base (via e-mail and telephone);
Managing services for clients:
- Using the system to help clients with their projects;
- Help them to update their panels and launch their projects in the requested time lines;
- Afford training and demos of the system to clients.
Requirements:
- Fluency in English (written and spoken) and in Italian or Spanish;
- German language skills would be an advantage;
- Good knowledge of Microsoft Office (Word, Excel, Outlook);
- Familiarity and understanding of web based software, familiarity with different browsers;
- Knowledge about HTML or Market Research software is advantageous;
- Recent experience in client/customer services is a plus;
- Excellent written/verbal communication skills: enjoys speaking daily with clients directly;
- Logical reasoning and attention to details.
What we offer:
• Financial benefits: salary, performance bonus, meal tickets, sport allowance;
• A chance to work in a truly multinational company, as part of a young and dynamic team;
• Top office facilities located in the city center.
Please send your online application or to our Human Resources department at staffing@toluna.com quoting the job title in the subject,including an up-to-date CV and a brief cover letter outlining why you think you are suitable for this role.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
