Job expirat
Manage, develop, coach, motivate and lead to success the Adecco project team and ensure smooth workflows with Adecco back-office organization and functional support units
- Works closely with client Delivery & Operational Managers
- Reviews high-level deliverables
- Participates & Manages all regular (monthly and quarterly) management business reviews.
- Follow up service delivery metrics (target KPI’s and SLA’s)
- Drive Improvements to the managed service in line with agreed strategy.
- Continually defines ways to increase customer satisfaction
- Provide eventual senior level resolution to client issues or expectations
- Follow and ensure achievement of our recruitment plan in terms of quality and delay
- Work closely with country management, International Business Support & Sales team and other business functions and customer globally to develop customer-satisfying service solutions and sustain service leadership position in the industry.
Project accounting & Financials
- Full P&L responsibility for this specific project
- Consolidates and analyzes profitability, revenue, margins, and bill management.
- Manage the forecasted pipeline
- Ensures that each project meets or exceeds budgeted financial objectives, including revenue and margin
- Participate to contract negotiations for new business or contract renewal.
- Manage regular financial/invoicing workflows and processes and act as an interface and resolution point between client and Adecco functional Finance departments.
Communication
- Ensures project management is well informed, at all times, of changes, difficulties and important event in all projects.
- Works closely with operational team
- Works closely with the Delivery team (if applicable)
- Able to build a strong relationships with stakeholders at project level
- Ensure the management (Business Development Manager -Outsourcing Services, Country Manager, Sales Director, IAM) are informed at any time of all difficulties in its projects.
Fluent in English & other language is a plus
- 5 to 10 years’ experience in Services delivery management and/or Project Management in Telco or IT domains
- Experience in management of multi clients projects
- Business and client oriented
- Experience in the management of large organizations (+200 agents) in a managed service environment would be a plus
- ITIL Certified (ideally Foundation as a minimum) would be a plus
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
