Job expirat
To head the service delivery for FAO-Operations in Timisoara, Romania
Should have handled a team of > 50 covering areas in AP, Bank payments, AR and GL, Good track record of customer interface and ability to manage large team.
Responsibilities:
- Managing and Scheduling of operations and should have good domain knowledge in AP, AR & GL
- Generation of MIS and performing trend analysis for effecting higher productivity.
- Focus on maximizing Customer Experience
- Contribute to the development of short and long term strategic business goals
- Create appropriate servicing and retention strategies for customers
- Ensure systems development integration with strategy
- Provide functional support and direction to the associates and team leaders on customer support needs
- Monitor the performance of the associates and team leaders and coach them
- Assist with training and identify training needs within the group
- Liaison with other areas of the company affecting technical support
- Drive cost control in the business, through raising awareness of costs and budgets, thus optimising the network asset.
Qualified Accountant - Professional Qualification 8 - 10 years of relevant experience
Previous experience in a BPO essential
Good interpersonal skills with excellent man-management capabilities
Skills, with communication of complex results to non - Finance colleagues
Strong interpersonal and influence management skills
Good understanding of accounting principles.
SOX and GAAP accounting knowledge
Strong Excel skills and proven ability to pick up new systems quickly.
ERP / Workflow tools experience preferable.
Ability to work and communicate with people across organizational units
Ability to think strategically and translate strategy into action plans
Strong analytical skills with an ability to problem solve with a win-win negotiation approach
Ability to lead people on large, multi-functional efforts
Escalation management and problem solving approach
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
