30-05-2009 | EXPIRA LA 13-06-2009
Job expirat
JOB SUMMARY
The GNOC (Global Network Operations Center) is the technical network interface for the network owners and their customers; ensuring our customer’s networks and their customers’ services are operating at an optimum level, while retaining and improving the expected network standards and integrity.
The GNOC NCC (Network Control Center) engineers use their TELECOM skills and knowledge of systems and procedures to monitor customers’ networks and services with the primary aim to maximize network availability for their customers.
The GNOC NCC engineer will provide network monitoring & surveillance, initial troubleshooting and maintenance escalation. This effort is directed at resolving technical problems associated with customer networks.
DUTIES AND RESPONSIBILITIES
- Prompt escalation & notification of major network faults and customer faults
- Professionally utilizing GNOC systems and procedures to monitor and maintain customer network availability & integrity
- Ensure network faults and customer faults are resolved well within agreed procedures
- Accurate & timely creation, updating and completion of all Trouble Tickets
- Provide prompt and regular feedback to customers in relation to on-going issues
- Tracking and directing the work flow of faults and planned events
- Technical University/College graduate or final year student (equivalent experience is also accepted)
- Fluency in German (both oral and written)– MANDATORY
- Medium level of English
- Understanding of networking or telecommunications principles
- Experience in TELECOM environment: installation and maintenance of GSM equipments will be an advantage
- Experience in customer service delivery will be an advantage
- Availability to work on 3 shifts
- Professional training and development
- Salary offered: according to the professional experience
- Medical care, restaurant tickets, sports programs, excellent conditions for housing loans etc.
Alcatel-Lucent is the first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry.
Alcatel-Lucent is the most important IT&C “turn-key” solutions provider in Romania, with a complex activity consisting in research & development, design, installing, maintenance and consulting.
Please visit this site regularly for new employment opportunities. You may apply for a job online on this site or send your CV to myjob@alcatel-lucent.ro
