Job expirat
To complete our team, based in Timisoara and support our growth in Europe, we are looking for a Jr. Project Manager in Client Service, whose goal would be to act as single point of contact and to be responsible for the overall success of the project.
Also he/she would handle a variety of projects and deal with stake holders at multiple levels within and outside Toluna.
Your main tasks will be to:
- Review the project material, convene project team, lead kick off calls internally and with the client to review project specifications and plan milestones;
- Validate project setup for best user experience and offer/make changes as and when necessary; a Liaise with all the stake holders (clients, sales team, survey programming, data processing and field management) throughout the project life cycle for various project activities: planning, execution, monitoring and control, trouble-shooting, negotiating and providing realistic and cost-effective solutions;
- Provide regular, timely and effective project reports to various stake holders via customized analytics;
Identify opportunity areas and offer recommendations for process improvement;
Proactively engage the stake holders in case any of the baselines need adjustment;
- Ensure timely delivery of projects and comprehensive project closure;
- Ensure that the client is provided with best-in-class customer service accompanied with impeccable quality of deliverables.
University degree, preferably Sociology/Business or Translations with interest in Project Coordination;
+1 year experience in client services; Mandatory advanced level of English and Italian language;
Proficiency with MS Excel;
Working knowledge of multiple standard research methodologies would be preferred;
High level of professionalism and integrity;
High level of organizational skills and ability to prioritize.
Training opportunities and career development plan;
Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
Private medical plan insurance;
Exceptional office comfort: top office facilities and equipment, central building office.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
