Job expirat
Major Purpose of the Position:
This hands-on position is responsible for the day-to-day user and computer support. This position is responsible for maintaining current environment which includes analyzing, troubleshooting, and resolving user related and common system hardware, software and networking issues.
Primary Responsibilities:
- Responsible for daily user IT support;
- Answer questions or resolve technology problems for users in person, via telephone or from remote location;
- Install and configure user hardware and computer software;
- Handle accounts administration and problem resolution;
- Continually seek opportunities to implement process improvements;
- Actively contributes to the development of new methods, procedures, processes or systems that would enhance the information technology infrastructure of the company.
Minimum Qualifications:
- Excellent English language skills are mandatory;
- German or French language knowledge is a plus;
- 1-2 years experience providing user support for Microsoft Windows and Microsoft Office;
- Must have working knowledge and understanding of Microsoft Windows XP/7, Microsoft Windows 2003/2008 Server and network terminology;
- Must have experience with printers, faxes, scanners, remote access solutions (VPN);
- Enterprise Blackberry solutions experience is a plus;
- Cisco VoIP experience is a plus;
- Strong ability to multi-task many projects and be able to function well under pressure, alone or in a team environment;
- Must have proven user IT support/customer service and excellent communication skills both verbal and written;
- Must be analytical, meticulous to detail, and have great problem solving and troubleshooting skills;
- Must be self-motivated, positive, and able to focus on delivering high quality and timely results for projects or assignments.
What we can offer:
- Great opportunities for career development;
- Financial package: fix salary, performance bonus, meal tickets, sport allowance;
- A chance to work in a truly multinational company, as part of a young and dynamic team;
- Top office facilities and equipment.
If you are interested, please apply online or address your English CV and application letter to our Human Resources Department at staffing@toluna.com, specifying in the subject of your email the title of the job.
Please note that only eligible candidates will be contacted for an interview.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
