Job expirat
¿¿¿ 1st level support for end-users in Europe, Middle East, Africa
¿¿¿ Collect, document and handle orders, inquiries, malfunctions and problems
¿¿¿ Handling of technical and user-specific questions
¿¿¿ Identification of problems, fault analysis and problem solving
¿¿¿ Documentation and presentation of new solutions
¿¿¿ Basic knowledge of MS Office Products, SAP, Operating Systems, IT infrastructure
¿¿¿ Ability of cross-functional thinking
¿¿¿ Customer service and solution-oriented person
¿¿¿ Ability to work under pressure
¿¿¿ High degree of self-motivation
¿¿¿ Outstanding communication skills and pronounced capacity for teamwork
¿¿¿ Excellent knowledge (oral and written) of Business English as well as very good knowledge (oral and written) of German.