Job expirat
- Support in reaching the highest standard in control/coordination of the fault management process (incident and problem chain);
- Evaluating fault escalations, their respective resolutions and the quality of the incidents and problems;
- Ensuring communication between the involved parties;
- Reducing revenue loss for the customer, service & business impact and brand damage due to incidents, by ensuring correct prioritization of incidents at the Operational partners, by managing crisis's, conference calls and making clear communication (internal & external);
- Reporting on status, changes, issues, major disturbance, crisis's and general areas of interest and concern;
- Ensuring that the incident policy, problem policy and related processes or procedures are in line with the quality standards and work instructions;
- Supervise quality of incidents, proactive identification, monitoring and highlighting of faults and mobile equipment trends;
- Escalate investigated problems in the relevant technical area ensuring compliance with company guideline and ensure to provide the originators with an adequate feedback;
- General overview of how all systems interact and fit together.
- Industrial Engineer / Bachelor in Electronics;
- Professional skills & knowledge;
- Good Telecom and thorough operational knowledge of Mobile Network represent a strong asset;
- Foreign Language : English (advanced in writing and speaking), Dutch or French represents an advantage (basic level);
- Knowledge of MS Office (Word, Excel, Access etc.);
- Very strong communication skills;
- Accountable and accurate person, able to work autonomously, with good organizational skills.
- Motivating salary package;
- Dynamic and professional work environment;
- Opportunity to build a strong career in telecom area;
- Training provided;
If you are interested, please send your resume to cristina.jinaru@adecco.com, indicating the job you are applying for.
Only suitable candidates will be contacted.
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
