Job expirat
• Responsible for end-to-end management of basic HR customer inquiries
• Answers incoming telephone calls, screens calls and refers to proper Specialist for handling
• Answers on the spot to routine inquiries
• Processes simple transactions
• Escalates complex cases
• Runs back-office activities
• Must be a self starter and able to identify key areas of process improvements as well as identify solutions to a complex process
• University degree
• Very good command and fluency of French language is mandatory (verbal and written)
• Good command of English
• General Call Centre principles and practices – call tracking, escalation path, issue resolution (represents a plus)
• User knowledge of SAP represents a plus
Skills:
• Customer centricity
• Assertive, highly adaptable, organized, oriented towards the details, and with a mind set oriented towards trouble shooting
• Excellent communication skills
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
