Job expirat
SB Software is looking for a full-time/part time Help Desk Agent with teamwork abilities, good communication and interacting capacities to provide 1st level client specific product/software support.
The job responsibilities are:
• According assistance to clients over the phone;
• To provide specific software support to stores and retail customers
• You will handle incoming phone calls, web-submits and e-mails received
• You will diagnose, troubleshoot and solve 1st level Help-Desk issues
• Outbound calls to customers will be sometimes necessary, in order to provide them feedback and solutions on their specific problems
The ideal candidate MUST have:
• You are fluent in ITALIAN; ENGLISH is a plus
• Medium IT skills (MS Office, Hardware, Software, Operating Systems, Acrobat Reader)
• Retail or call center environment experience is highly desirable
We offer you a rewarding working environment where personal initiative and development are encouraged, together with a comprehensive and ongoing learning. We are also offering you an attractive salary, including various benefits, according to the turnover.
• Attractive salary
• Performance bonus at the end of the year
• Meal tickets
• Intensive and continuous FREE training, providing opportunity for personal and professional development
•Opportunity to develop a carrier into an international environment
•The possibility of working 6hours/6 days
SB Software is an international software developer committed to providing a highly professional complete suite of management retail software, hardware and assistance services for the chains of stores. Our company offers an integrated retail management system for Lifestyle Retail with planning, goods allocation and reporting features, to ensure a continuous flow of data from the point of sale, via the branch, to the head office. Our suite of products is currently used internationally by customers with more than 250 installations in companies engaged in various lines of businesses and with various organizational structures (chain of branches, department stores, and franchise and concession concepts).
SB Software is looking for a wide range of entry-level and experienced professionals with strong informatics / technical skills and a dedication to excellence, able to work full-time in a challenging multicultural environment.
Contact: pdubestian@bbctech.it phone: +40724567763