Job expirat
- conduct customer survey phone calls by following online call script
- document all call information according to standard operating procedures
- complete call logs
- update existing customer information where necessary
- follow up customer calls where necessary
- produce call reports if needed
- university degree
- required language proficiency: Hungarian – native, English - advanced
- verbal communication skills
- good data entry and typing skills
- listening skills
- attention to detail
- customer service orientation
- advanced in relevant computer applications (Excel, Outlook, SharePoint)
- basic knowledge of customer service principles and practices
- previous experience in a call center or customer service environment is a plus
- basic knowledge of administration and clerical processes is an advantage
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
