Job expirat
-Analysis of the documents handed over by the Customer Service Management or project management in terms of completeness
-Collection of all necessary information regarding the implementation planning of changes, especially information regarding customer requirements, due dates, resources, risks, target costs and project structure
-Analysis of customer and operational requirements, evaluation of the requirements in respect of technical feasibility, support in the derivation and planning of work packages, due dates and costs
- Development of strategies for the prevention of customer claims
- Controlling the implementation and respectively the sub-project within the scope of the agreed due dates, costs and quality to the customer s satisfaction.
Optimization of the profitability during implementation
- Communication with the implementation team and the involved partners
- Active collection of feedbacks from the team, from the customer and from the management. Motivation of the implementation team
- Provision of information, knowledge and experiences. Analysis of information, knowledge and experiences in the course of the change implementation and provision of the results in basic project reports
- Execution of project termination meetings and Lessons learned workshops, where appropriate Recognize and perform the possibility for the exchange of experiences and for the learning from others
- Assurance complete and correct documentation of configuration items related to contracts
-Initiation and controlling of service accounting and corrective measures
-initialization and support of quality and productivity improvement measures based on contracts
- Contract related Incident Management, Change Management, Service Level Management and other ITIL-processes with involvement of CSM
- Experience and/or interests in Projects Participation and Professional Communities
- Fluency in English is mandatory
- Basic IT knowledge: understanding the IT processes and operations regarding desktops and server management. Technical background is a plus.
- Able to motivate and involve parties involved in complex multinational environments
- Coordination & organising skills
- Customer Focus skills
- Experience in dealing with Customers
-Ticketing system knowledge
- ITIL knowledge is a plus
Siemens ofera produse de inalta calitate la preturi competitive dar atunci cand si competitorii ofera produse comparabile in functiune, calitate si pret, alti factori intra in joc in impunerea pe piata: brandul puternic, reputatia foarte buna, o istorie a prezentei in tara.
