Job expirat
Role:
Respond to and troubleshoot member issues to achieve an optimized member experience and increased survey completion rate across all panels.
Specific functions:
- Respond to panelist e-mails, resolve panelist problems, and escalate any issues to the appropriate internal personnel and teams;
- Perform user testing of panel websites and report findings to appropriate persons;
- Translate and coordinate the invitation creation process for specified languages;
- Perform and coordinate fraud checks within our panels;
- Coordinate problem escalation and make sure that urgent issues are communicated promptly;
- Keep the Team Leader and Panel Director up-to-date on major panel trends and issues observed by the support team;
- Ensure the fulfillment of service requirements set by the Panel Director (e.g. a maximum response time).
The ideal candidates should be/have:
- Faculty graduates available for a full-time job;
- Professionals having mandatory advanced language skills of ENGLISH and preferable also an advanced level for a second language (French, German, Spanish or/and Italian). Your proficiency in these languages makes all the difference!
- Faculty graduates of linguistics and literature or graduates with proficient language skills;
- Competence in Microsoft Office and ability to learn new computer applications;
- A proactive approach to problem resolution;
- Excellent organizational, time-management, and prioritization skills.
What you can expect from us:
•Great opportunities for career development;
•Financial package: fix salary, performance bonus, meal tickets and sport allowance;
•A chance to work in a truly multinational company, as part of a young and dynamic team;
•Top office facilities and equipment.
Please apply online or send your application including an up-to-date CV and a brief cover letter outlining why you think you are suitable for this role to our Human Resources department at staffing@toluna.com or cristina.popovici@toluna.com, quoting the job title in the subject line.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world's most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
